Jim Alexander: Chief Executive Officer
With a diversified background of experience in the real estate and financial industries, Mr. Alexander brings over 30 years of practical knowledge and expertise for the assets managed by LBK Management Services. Prior to establishing LBK, Mr. Alexander served as President of Lexford Realty Advisors for several years, providing consulting and operating support for a 42,000 unit multi-family portfolio.

He has served as an officer and on the board of directors for numerous banking and real estate-related firms, including a major mortgage and title company. Since establishing LBK, he has expanded the firm’s capability in affordable housing, compliance and reporting, and has developed a successful acquisition services function to aid clients in building diversified portfolios. Mr. Alexander has a degree in Business from Abilene Christian University, and has attended various specialty schools related to the real estate and property management industries. He is a licensed real estate broker.

Janice Dawson: President
Ms. Dawson serves as President and Chief Operating Officer of LBK Management Services. In this capacity, she oversees all field operations for LBK’s clients. She has served in various capacities over her 30 year career in the apartment industry, several of which were spent with Trammel Crow and Lexford Properties.

Ms. Dawson has assembled an extremely talented staff of professionals who oversee property operations across the nation. In addition to her experience in field operations, her other specialties include acquisitions, due diligence, evaluation and coordination of capital improvements, and interfacing with investors and asset managers of LBK clients, including institutional investors, Wall Street firms, and private capital sources. Her experience adds valuable insight into the potential of each asset, giving owners and asset managers an additional sounding board to determine the best course of action to accomplish the goals and objectives for their assets.

Tim Rivers: Director of Finance
Mr. Rivers has over 16 years of experience in the property management industry, with oversight in acquisitions, corporate and property accounting operations, payroll, employee benefits, and information technology development and implementation. His career began at Lexford Properties, where he worked for a variety of clients, ranging from venture capitalists to large financial institutions. In 1997, he assisted in the startup of LBK Management Services, where he was instrumental in the implementation of our current technologies and back office operations. His experience and expertise has made him uniquely qualified to meet the ever-changing and sophisticated needs of our clients.

Mr. Rivers holds bachelor degrees in both Finance and Accounting from Oklahoma State University, and also has completed various courses and training in accounting, compliance, and information technology.

Gwen Volk: Director of Affordable Housing Compliance
Ms. Volk has over 20 years experience in the affordable housing industry as a multi-site management agent, national consultant and trainer, and compliance director. She is experienced and knowledgeable in regulatory requirements for a wide range of housing programs, including HUD Section 8, Rural Development 515, Low Income Housing Tax Credit – IRS Section 42, tax- exempt bond and 501 (c) 3 bond financed housing. Since joining LBK Management Services in 2001, Ms. Volk has provided leadership, oversight and training in regulatory compliance, and has assisted the owners and sponsors of LBK’s affordable housing portfolio in maintaining continual compliance, timely and accurate reporting, and positive relationships with government regulators, bond issuers and trustees.

Ms. Volk received her undergraduate degree from Augustana College, and her MS in Business Organization and Management from Capella University. She holds accreditations as a Certified Property Manager, Housing Credit Certified Professional, Certified Professional of Occupancy, and is a National Affordable Housing Professional-Executive Level.

Melanie Grafton: Regional Director of Operations - Western Region
Since the beginning of her career in the multifamily business twenty years ago, Ms. Grafton has accumulated an abundance of experience at all levels of property operations. She began as an on site leasing consultant rapidly advancing through various managerial assignments due to her unique leadership and motivational acumen. She previously held managerial positions at Summer Management and Lexford Properties before joining the LBK team. Her experience includes lease ups, renovations, and turn around projects on distressed properties.

Melanie not only brings a wealth of experience to the assets of our clients but an energy and in sight unmatched by others in our field. She has conducted numerous due diligence reviews, prepared extensive marketing plans and developed pro forma operating budgets. Clients are well served by her diligent work ethic and dedication to her job.

Darcy Dillavou: Regional Director of Operations - Eastern Division
With over twenty years of apartment management experience, Ms. Dillavou oversees LBK’s operations for the eastern region. She previously held positions with Greystar and Lexford Properties, serving as a district manager before joining the LBK team. With her extensive experience in apartment operations, marketing, budgeting, rehabs, and lease-ups, she is uniquely qualified to aid owners and asset managers accomplish the goals of their organizations.

Her previous positions have provided hands-on experience at all managerial levels of on-site property management, which enables her to swiftly identify modifications which need to be made to improve productivity and potential in her employees and the assets under her direction.